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SHOP SINCERELY JULES RETURN POLICY


Shop Sincerely Jules will gladly accept any unworn, unwashed merchandise with all tags attached within 14 days from the date of receipt, accompanied by the exchange slip. With this exchange slip, please include your name, order number, and a detailed note of why you are requesting an exchange or store credit.

RETURNS

Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



We only accept returns or exchanges purchased at ShopSincerelyJules.com. 

Please contact our Customer Service Representative at customerservice@sincerelyjuleshq.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.

When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to customerservice@sincerelyjuleshq.com.

Save the shipping receipt for your records.

 

* Please note: Only merchandise received by our warehouse can be processed.

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to customerservice@sincerelyjuleshq.com. 

Same return/exchange policies apply to gift recipients who would like to return the Shop Sincerely Jules merchandise for refund or an exchange.



Please allow 10 to 12 business days for us to receive and process your return or exchange.


Personalized Items cannot be returned or exchanged.

Requested refunds over $400 will be given as store credit

 

EXCHANGES

Making an Exchange:

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Exchanges can only be made on the same item purchased. If item is sold out, store credit will be issued


Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at customerservice@sincerelyjuleshq.com. 

 


LOST PACKAGE?

We ship via FedEx Smartpost for all domestic orders and DHL for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you in locating it.

***We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen. ***

 

 

DAMAGED/WRONG ITEM SENT

 

Mistakes happen. We stand by our goods and services and want ALL Shop Sincerely Jules customer to be satisfied with their purchase. We will always do our best to take care of our customers.

- If you’ve received a damaged item or a wrong item please email Shop Sincerely Jules customer service immediately at customerservice@sincerelyjuleshq.com. 

 

 

SALE ITEMS

 

** Any items purchased through Flash Sales, Promotional Sales or 48 Hour Sales are FINAL SALE and cannot be returned or exchanged. Any final sale items that are returned to us without authorization will result in a 20% restocking fee**

 

 

 

WELCOME