FREE WORLDWIDE SHIPPING ON ORDERS OVER $100!

RETURNS / EXCHANGES

 

SHOP SINCERELY JULES RETURN POLICY

Merchandise is accepted for exchange or store credit if returned in salable condition within 14 days of the ship date, accompanied by the the exchange slip. With this exchange slip, please include your name, order number, and a detailed note of why you are requesting an exchange or store credit.

RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



We only accept returns or exchanges purchased at ShopSincerelyJules.com.

Please contact a Customer Service Representative at customerservice@sincerelyjuleshq.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 24 hours, during our normal business hours.

When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection. Please provide tracking information in email of return/exchange request to customerservice@sincerelyjuleshq.com.

Save the shipping receipt for your records. *Please note: Only merchandise received by our warehouse can be processed.

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to customerservice@sincerelyjuleshq.com

Same return/exchange policies apply to gift recipients who would like to return the SSJ merchandise for refund or an exchange.



Please allow 10 to 12 business days for us to receive and process your return or exchange.

 Personalized Items cannot be returned or exchanged.



Requested refunds over $400 will be given as store credit. 

EXCHANGES

Making an Exchange:

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new color / size or and style on the return/exchange mail to customerservice@sincerelyjuleshq.com.

Include the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by shopsincerelyjules.com or because of quality issues, we will reimburse with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at customerservice@sincerelyjuleshq.com


LOST PACKAGE?

We ship via FedEx Smartpost for all domestic orders and DHL for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.