FREE WORLDWIDE SHIPPING ON ORDERS OVER $100!

FAQ'S

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. (Please refer to the Contact section for our customer service hours) We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes. 

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. 

I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION.  HOW DO I FIND THIS INFORMATION?

If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care department.

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?

New items can sell out quickly, but we may get more soon! Please don't hesitate to email us at customerservice@sincerelyjuleshq.com and we'll notify you when we have your item in stock.

WHEN WILL MY ORDER SHIP?

Most orders ship within 1-2 business days of purchase. Of course, we try to work on orders as soon as possible to minimize the wait time.  We ship all domestic orders via FedEx SmartPost and international via DHL. Most domestic packages will arrive within 1-7 business days depending on location. International orders will arrive within 15-20 business days, depending on customs. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. You will be emailed when the package is shipped, received and if there is any delays in shipping.  If for some reason, you did not receive an email, please check your spam folder and add customerservice@sincerelyjuleshq.com to your safe sender list.

 

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

LOST PACKAGE?

We ship via FedEx Smartpost for all domestic orders and DHL for all international orders, which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? 

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Shop Sincerely Jules is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation..



WHAT ARE YOUR BUSINESS HOURS?

We are open for business Monday-Friday from 9:00am - 5:00pm Pacific Standard Time. 

Emails sent over the weekend will be answered on the following business day.